By Manuel Alcalá, VP Pan American Sales, SMurfit Kappa
1. How has your IT operating model changed during the last five years?
Nowadays, we think about IT from a business perspective. So, basically it must be aligned with a strategy that leads to serving our customers more effectively, act as a support service, enhance our service portfolio and contribute to accelerating our growth.
The above means that we do not discuss IT as an isolated silo. By using advanced marketing tools, customers are supported and we are able to create the right experience for shoppers (their customers) and make their products and categories outstand through optimized packaging. Additionally, we have also used business IT solutions and collaborative tools to achieve customer supply chain optimization and contribute to them having an increased mental and physical availability of their products.
2. What do you think are the biggest obstacles that technologists face in working in a more agile and outcomes based model?
An outcomes based model needs integrated organizations with a holistic view that is willing to experiment. To be agile you cannot wait until you have every piece of data and information, so it is crucial to foster experimentation and departments’ integration.
For this, we need to break the silos and allow people to fail. In our case, through our rich network of experience centers, we are fostering both things and co-innovating and co-experimenting with our customers.
3. What set of skills do you think is required for the technology leaders to be successful in the new enterprise landscape?
Flexibility, agility and customer focus are key. Nonetheless, the true essence must be business relationships with customers, with the customers own customers, with partners, strategic suppliers, the academia, and specially lead edge users. Business knowledge is very important, but today’s world is extremely interrelated, so relationship building skills and an open mind are the add-ons most appreciated in the skills set.
4. Which growing or future technology innovation are you personally excited about in the Food and Beverage industry?
The dynamism of the food and beverage market and the continuous innovations, new product launches, and changing lifestyles have driven market growth, thus packaging which is one of the key elements is forecasted to continue growing. The sector growth will need more from packaging and new technologies, so this drives packaging to not only to make products outstand in the shelf space, optimize total supply chain cost, and be reliable for e-commerce, but also drives the need to be more interactive with the consumers and stakeholders in the whole chain. So when I think of the food and beverage industry, I am excited to think about how it can benefit from interactive packaging, biodegradable packaging, sensorial packaging, active packaging such as virtual reality, combined enhanced reality, eye tracking, neuro marketing, nano technologies, smart and digital printing.
CIOs are not turning the machines or generating power; we give visibility and provide perspective of how to operate those machines or generate adequate power
5. We are all dealing with technology every day. How does technology drive your life?
Innovation is the key factor for business survival and quality of life/life expectancy. I think the right use of new technologies in the digital world can allow us to serve people better and enhance their lives. Thus, financial services, shopping, knowledge gathering, communications, transportation, and so have created a seamless experience in an omni-channel multi connected world for the majority of people. These new realities make everything simpler for us as human beings, but we need to be disciplined to set limits and make sure there is a balance in the use of technology. Technology must be used for peace of mind, enhancing our jobs and relationships and making us grow as human beings.